Delivery & Returns

Delivery information

All jewellery purchases will be packaged in our Gold & Platinum Studio branded boxes and sent in a discreet envelope.

Our delivery charges to mainland UK are as follows:

£5 for any order up to the value of £500

£10 for any order above £500

Orders for stock items placed before 2pm Tuesday to Thursday will be delivered the next working day. We use Royal Mail Special Delivery Service, Guaranteed by 1pm , so your jewellery will be delivered the day after it is despatched and will require a signature on receipt. If you have requested a ring re-size please allow up to five working days for delivery. We do not usually post on weekends or bank holidays; however this may be possible by special arrangement. We will deliver to the address provided by you; it is your responsibility to ensure the address is correct.

International delivery

Unfortunately we are unable to process orders from outside the UK through our website. However, if you would like to purchase an item, please either call us on 01225 462 300 or email us here, so we can discuss payment and shipping options. As international delivery is the responsibility of the postal service in the destination country, we cannot be held responsible for any delays caused by another countries postal service or customs checks. It is the sole responsibility of the recipient, not Gold & Platinum Studio Ltd, to pay import duties, sales taxes or other custom charges.

Returns and exchanges

We are sure you will be delighted with your Gold & Platinum Studio online purchase. However if this is not the case, we are happy to offer a full refund on all items returned to us within fourteen days.

Items must be returned in their original condition showing no signs of wear and tear. Please email us here stating the reason for your return; then send the item to us in its original packaging with a copy of our invoice to: Gold & Platinum Studio, 19 Northumberland Place, Bath, BA1 5AR. We recommend your returns are sent via Royal Mail Special Delivery service. We cannot refund postage charges unless an item is faulty. Neither will we accept responsibility for items lost or stolen in transit.

Once we receive your item, we will be in touch to arrange a refund. All refunds will be made the same way the item was purchased and only to the purchaser.

If you wish to exchange rather than receive a refund, please email us so we can reserve the replacement item for you. We will not be able to send the new piece until we have received your returned item.

In-store purchases may be returned within 30 days from the date of purchase for an exchange or credit note. Items must be unworn and in their original condition. Refunds for in-store purchases are not offered unless items are deemed to be faulty.

Please note: we are unable to accept the return of items which have been made to your personal specification, have been engraved, or have been personalised in any way.

Cancellations

Please be assured that if you cancel your order before the item has been dispatched, payment will not be processed. Unfortunately, if payment has been taken and your order despatched, we cannot refund the cancelled order until the item has been returned to us in its original packaging. Please see above for details of how to return items.

Out of stock

We are an independent company and the majority of the pieces available here are one offs. Consequently, on occasion, an item may be sold from our studio and not removed from the website the same day. Therefore if anything on our website is out of stock and you have purchased it, we will endeavour to meet your deadline by making another or finding a replacement within your budget. If there was an item you have seen on the website previously that is no longer visible, we can make another similar item for you. Call us on 01225 462300 or email us here with any questions or special requests.